Delivery & Collection Information

Delivery Information

Standard Local Delivery

To calculate delivery cost, simply add items to your basket, proceed to the checkout and enter your delivery address and the delivery charges will be calculated and displayed.

Our standard delivery service is provided by us locally and delivery is usually next day but can be between 2-3 working days.
Working Day is defined as Tuesday to Saturday and does not include bank holidays.

Our Delivery service is currently only offered to postcode areas NR29, NR30, NR31, NR32, NR33 & NR34

Delivery Address

We will deliver the goods to the address you specify for delivery on your order. Please make sure this address is up to date and accurate, and that you are careful to select the appropriate address for shipping and billing. We cannot accept any liability for loss or damage to the goods once they have been delivered in accordance with your delivery instructions.

If we anticipate a delay

We aim to deliver within the quoted time frame, but delivery times are not guaranteed. If delivery is delayed due to any cause beyond our reasonable control, we will contact you to notify you of the delay and provide you with an alternative date for delivery. If you are not happy with the revised date, your order will be cancelled and we will refund your order in full within 3 working days. In no event shall we be liable for any damages or penalty for any delay in delivery.

Problem with the delivery

We will notify you when your order is ready for dispatch. If you do not receive your order within 3 days of your dispatch notification please contact us as soon as possible. To notify us please email, or telephone 01502 731431.

Contactless Click & Collect orders – ready to pick up between 24-48 hours.

We are now also offering a FREE collection service.


Click and Collect orders can now be placed online for collection, between 24-48 hours. (during working hours 9am-5pm). Please wait for confirmation that your order is ready before visiting the store.

We are operating a COVID safe Click and Collect service for our customers which will be operated in our store:

  • Please make your way to the checkout in store with your confirmation email stating your order is ready to collect and your order reference number
  • A colleague will meet you and provide your order, ensuring that social distancing rules are adhered to
  • If you need help loading the order into your car, a colleague will be happy to help but we will require you to return to your vehicle or remain 2 metres distant

Thank you for your understanding and custom. If you have any queries please contact us.